call center to increase customer satisfaction

How to Increase Customer Satisfaction in a Customer Care Center?

Customer care business is growing. Companies use in-house or offshore call centers to provide on-time and satisfactory customer care services. However, often customers stay furious with the services offered by the customer care centers. This article shares the top 5 tips any customer care center can follow and should follow to increase customer satisfaction. Provide
Call center software

Top 3 Benefits of Call Center Solution with the Collection Module

Collection business is quite big and that’s the reason there are many companies that offer call center software with the collection module. This module can be really helpful and beneficial and this is explained in this article. Call center software is usually used in multiple companies to run various inbound and outbound campaigns. If we
call center CRM integration

Which Operation Automations Are Achieved with Call Center CRM Integration?

CRM stands for Customer Relationship Management. It allows its users to store information about the customer as well as the complete customer journey can be stored within this system. The CRM system can also be used to send emails on predefined schedules; send invoicing; send reminders and map the complete interaction done with the customer.