FAStag Blacklisting: What You Need to Know

Gone are the days when you had to stand in long queues at toll plazas and wait for other vehicles in front of you to finish making toll payments. Thanks to FASTags, which were made mandatory for all vehicles in December 2019,you can now make toll payments while your vehicle is in motion. You can recharge your FASTag, and the required toll money is automatically debited from the account at toll plazas. 

However, there are times when the FASTag issuing institution, such as a bank or NBFC, or a law enforcement agency, can blacklist your FASTag. In case of your FASTag being blacklisted, it becomes ineligible for making toll payments. Hence, it is important to know everything about FASTag blacklisting. 

What is FASTag blacklisting 

FASTag blacklisting is the process utilised by a FASTag issuing institution or a law enforcement agency to block or suspend a FASTag account held by an individual. Once a FASTag account is blacklisted, the FASTag sticker becomes inactive and ineligible to make further toll payments. Without an active FASTag, toll payments must be made in cash, equalling double the normal toll amount. 

What are the reasons for FASTag blacklisting 

Here are some common reasons that may result in your FASTag getting blacklisted: 

• Insufficient balance: The FASTag issuing institution may blacklist your FASTag if your account does not have sufficient balance for a specific time. 
• Legal violations: A law enforcement agency may blacklist your FASTag if your vehicle has legally violated any toll-related law. 
• Penalties: If you have not paid toll-related penalties within a specific time frame, your FASTag may get blacklisted. 
• Incorrect or outdated information: If your KYC information is outdated in your FASTag account or if your vehicle registration number is incorrect on your FASTag, it may get blacklisted. 
• Suspicious activities: Your FASTag account may get blacklisted if it shows any suspicious activity or transaction. 

How to check if your FASTag is blacklisted 

You can check if your FASTag has been blacklisted by following the below steps: 

• FASTag account login: Login to your FASTag account and check its current status. If it is blacklisted, the status will show ‘Suspended’ or ‘Blacklisted.’ 
• SMS and Email: Check your SMS and Email. If your FASTag has been blacklisted, there will be an SMS or Email notifying you about the FASTag blacklisting. 
• Contact customer care: if you can not identify the current status of your FASTag or the reason for its blacklisting, contact customer care. You can ask them about the process for reactivating your FASTag. 

How to reactivate a blacklisted FASTag

You can follow the below steps to reactivate your FASTag: 

• Recharge: One of the most common reasons for FASTag blacklisting is insufficient balance. If the balance is below the minimum required balance, recharge your FASTag account through a third-party online marketplace or platform. Ensure you maintain the minimum required balance at all times. 
• Provide correct information: FASTags can be blacklisted because of outdated KYC information or incorrect vehicle registration number on the FASTag. Check if the KYC and vehicle registration numbers are updated and correct. If not, contact customer care and ask them how you can update KYC and correct the vehicle registration number. 
• Track your account: Regularly monitor your FASTag account for suspicious activities or transactions. If you identify any such activity or transaction that you did not execute, immediately contact customer care for swift resolution. 
• Contact law enforcement: If you suspect that a law enforcement agency has blocked your FASTag, contact their customer care or visit their office. You can ask them about the exact reason and the process for reactivating your FASTag. 

Conclusion

FASTags ensures a speedy toll payment system by automatically debiting the toll amount from the commuter’s FASTag account. Since making toll payments in cash carries a heavy penalty, it is important to ensure that your FASTag remains active at all times. The most common reason for FASTag blacklisting is insufficient balance, while others may include legal violations, non-compliance, suspicious activities, and incorrect information. Now that you know everything about FASTag blacklisting, you can ensure you avoid blacklisting and ensure seamless toll payments.