Call center CRM integration

There are many companies that use a call center solution and CRM software in parallel to handle customers in a personalized manner. And why not integrate these solutions? There are many benefits of integrating a call center software and a…

CRM stands for Customer Relationship Management. It allows its users to store information about the customer as well as the complete customer journey can be stored within this system. The CRM system can also be used to send emails on…